CiviSMTP

Below is a description of the CiviSMTP service, pricing and features.

If you have any questions about the service please direct them to our forum:

http://forum.civicrm.org/index.php?board=25.0

If you would like to sign up and start using our service you can fill out the Account Application Form here:

http://civismtp.uas.coop/drupal/civicrm/profile/create?force=1&gid=1

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SERVICES AND FEATURES
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UAS CiviSMTP Service's only purpose is to serve as an SMTP Relay for the CiviCRM software mailing component CiviMail.

The Service will be providing an SMTP back end for CiviCRM installations which will handle all of the email transactions between your CCRM installation and your constituents and users. We will also be handling mailings (newsletters, etc) to your groups. This includes the bounces, subscribes, un-subscribes, opt-outs, confirms, and replies.

You must have and maintain your own installation of CiviCRM software. But using the CiviSMTP service alleviates the need and headache of running your own mail server to handle the CiviCRM / CiviMail transactions. All you have to do is configure your CiviMail to use CiviSMTP and it just works.

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SETUP PROCESS
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Once you complete the Application Form for the Service order and agree to our Terms of Service we will review your application and if accepted you will be billed the initial charge as stated in the "PRICING" section below.

Once we receive your payment we will setup an Account for you and email you the details.

You can then follow the instructions on the SMTP Account Setup How-To page to configure your account and start using our service.

We reserve the right to accept, refuse, or limit your order for any reason, including but not limited to credit card / payment clearance.

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PRICING
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$50 one time setup fee for new accounts

$15.00 / month (3000 sent emails included)
all emails sent over the initial allotment will be billed at the following rates:

@3,000+ - $0.03 / 10 emails sent (3.00 / 1000)
@10,000+ - $0.01 / 10 emails sent (1.00 / 1000)
@100,000+ - $0.01 / 15 emails sent (1.00 / 1500)
@250,000+ - $0.01 / 20 emails sent (1.00 / 2000)

*Note to existing customers:

If you are an existing customer and setting up a new account for the same organization then the setup fee is waived. If you are an existing customer and you are applying for a new account for another organization than the one(s) you've already registered with us then the setup fee is same as for new accounts - $50 per account. For existing customers the new base fee of $15/month goes into effect May 1st, 2009

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$15.00 / month is the base cost. That includes 3000 emails sent. As soon as
you hit 3001 emails sent we start billing at $0.03 / 10 emails
sent or any portion of a ten email block that is sent.

For example, if you send 3001 - 3010 emails, you will be charged $15.03.

If you sent 153000 emails in a month you will be charged:

• $15 monthly fee for the first 3000 emails
• 7000 emails at $0.03/10 emails = $21.00 (tier 1)
• 90000 emails at $0.01/10 emails = $90.00
  (tier 2)
• 53000 emails at $0.01/15 emails sent = $35.34 (tier 3)

Total: $161.34

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SUPPORT
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All Support is handled via CiviSMTP forum:

CiviCRM Forums - Using CiviSMTP

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CONTRACTS
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All contracts are month to month and you can cancel whenever you want. So if you sign up Sept 1, we charge 15 dollars for the account which includes 3000 emails sent. and then on October 1st we will bill for any usage above the 3000 emails for Sept. We will also at that time charge the 15 dollar monthly fee for the next month's access (October) unless you have canceled at some point prior to the billing for October.

All accounts will be billed once a month on the last day of the month. Accounts that are created during a month period will still be charged
15.00 and given the 3000 emails. Even if it is the last day of the month. We do not prorate accounts that sign up in the middle of the month.

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SYSTEM REQUIREMENTS
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• CiviCRM 1.9+ with CiviMail component enabled - please consult the CiviCRM Documentation on the system requirements for a particular CiviCRM version. Keep in mind that CiviMail requires PHP 5 compiled with the SOAP and DOM extensions; it won't work with PHP 4.
• Make sure that your PHP is compiled with SOAP libraries - this is necessary for the CiviCRM SOAP Server to work.The CiviCRM Soap Server is simply a script that comes with CiviCRM and can be accessed via the web after you have successfully installed and activated CiviCRM and CiviMail. This is the URL that we will be contacting about subscribes, unsubscribes, replies, bounce, etc.
• Make sure that you are able to make outgoing requests to port 20095 from your server as some hosting providers may block this port by default.

  You can check if that's the case by using command line shell on your server and entering the following command:

  telnet civismtp.uas.coop 20095

  If you see a message like "Connected to civismtp.uas.coop." then the port is not being blocked. Otherwise you have to consult with your
  hosting provider about how you can make outgoing requests to port 20095. If your hosting provider doesn't make it possible to make outgoing requests to port 20095 you won't be able to use our service with that hosting provider.

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DELIVERABILITY
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• We keep our ip addresses very clean.
• There are no open relays (we require smtp authorization and an ip address from which mail is sent)
• We make sure that all headers and mail commands and responses emitted from our servers are RFC compliant
• The emails that are sent go through a spam scoring algorithm / system that will alert us to potential abuses.
• Constant monitoring of blacklists so we can take immediate action if there is an errant listing.